About One IT Services | Local IT Experts in Darwin & Alice Spring

About us

one it services

Darwin Owned and Operated

One IT Services is an ICT managed services provider located in Darwin, Northern Territory. We mainly service the SMB market in Darwin, Palmerston, and surrounding suburbs, but we do have clients in other states as well. We’ve been in operation now for 10+ years, having started with just three employees, and we have now grown to two locations with a big team!

Steven Roberts, the owner and managing director, started One IT Services in 2011 when he saw a need in the Darwin market for a reliable IT provider who could deliver enterprise-level solutions to small and medium businesses. Kicking off with just a few clients, One IT Services grew by word of mouth and reputation which lead to us attracting much larger clients and more complex IT environments.

Over time, One IT Services has hired more engineers, support staff, and now we even have dedicated pre and post sales staff. One IT Services now supports professional service businesses in the accounting and law fields, as well as a range of businesses in the plumbing, electrical, mechanical services, hospitality, investment, retail, and wholesale industries. We also support many Not for Profit businesses as well as academic organisations who rely on our specialist advice and know-how to lead their IT strategies.

Architecting and developing innovative solutions for diverse technology environments is what has earned us our reputation. We bring enterprise-grade solutions to business of all sizes. Regardless of a client’s IT experience, we understand our clients are seeking assurance that we can offer designs that match their business needs, not out-of-the-box, one-size-fits-all solutions. It’s our job to listen to you, understand your business, and advise the best approach; our reputation is built on maximising your system to your specific needs.

Making Business Safer & Easier Through Technology

Our Values

ONE TEAM: We work together with trust, respect and shared accountability. We recognise that our greatest strength is our team, and by collaborating across the business, supporting one another, and sharing knowledge, we deliver better outcomes for both our customers and each other.

EXCEPTIONAL SERVICE: We strive to exceed expectations in every customer interaction. Exceptional service is more than resolving technical issues. It means being proactive, responsive, professional, and delivering on what we say we will deliver. It is reflected in how friendly and approachable we are, the warmth in our communication, the way we answer the phone, and our ability to remain calm and reassuring when customers are under pressure or frustrated. We communicate clearly, set realistic expectations, and keep our customers informed every step of the way.

ALWAYS MOVING FORWARD: We are committed to the continuous growth of our customers, our people and our business. IT never stands still, and neither do we. We embrace learning and continuous improvement, creating opportunities for our people to develop, and grow their experience and skill set. Every employee has a role to play in our customers’ success by identifying opportunities to improve their technology, security, efficiency and business outcomes. We encourage everyone to share ideas, make introductions, and proactively recommend solutions that add value and help our customers continue moving forward.

SECURE IT YOU CAN TRUST: Security and integrity underpin everything we do. Our customers trust us with their technology, data and business operations, and we earn that trust by practising what we preach. We apply the same security standards, best practices and technologies within our own business that we recommend to our customers. Rather than taking a one-size-fits-all approach, we take the time to understand each customer’s unique goals, challenges and risks, delivering secure, reliable and bespoke technology solutions that are tailored to their needs. Through technical excellence, honest advice and a commitment to doing the right thing, we build lasting relationships founded on trust.